FREQUENTLY ASKED
QUESTIONS
We offer proactive managed IT support, including 24/7 system monitoring, cybersecurity, cloud services (like Microsoft 365), network & connectivity management, help desk support, backups & disaster recovery, and strategic tech guidance tailored to your business needs
We use transparent, predictable pricing based on the services you choose. There are no hidden fees — everything included is clearly outlined so you can budget confidently.
We don’t have a minimum number of users but a minimum monthly fee of £1000. This is to ensure the investment from our end in tools, employees, support and onboarding is covered by our costs.
Our support team is ready to respond quickly to issues, with guaranteed response times outlined in our service-level agreement (SLA), Â so you experience minimal disruption and system downtime.
We design and maintain secure configurations, apply timely updates and patches, and use continuous monitoring and best-practice security controls to protect your data and infrastructure from evolving threats.
Your SLA defines exactly what support you receive, expected response and resolution times, uptime performance goals, and accountability measures, so you know what to expect every step of the way.
We provide regular reporting and proactive communication including metrics, scheduled check-ins, and a clear point of contact, you always understand service activity, improvements, and outcomes.
Yes. We work with a broad range of platforms and applications (including cloud services, Microsoft 365, networking tools, and business systems) and align support to your technology tools and hardware.
We perform thorough discovery and assessment, plan the transition carefully, and manage setup and migration to ensure onboarding is smooth, seamless, and minimally disruptive. We are with you every step of the way to ensure a seamless onboarding experience.
Absolutely, our services are flexible and designed to scale with your business, whether you’re adding users, locations, or new technology initiatives.
You can use our online forms and a member of our team will be in touch or just give us a call and say hello.