Question 1

What services do you provide?

Accepted Answer

We offer proactive managed IT support, including 24/7 system monitoring, cybersecurity, cloud services (like Microsoft 365), network & connectivity management, help desk support, backups & disaster recovery, and strategic tech guidance tailored to your business needs

Question 2

How does your pricing work?

Accepted Answer

We use transparent, predictable pricing based on the services you choose. There are no hidden fees — everything included is clearly outlined so you can budget confidently.

Question 3

Do you have a minimum number of users?

Accepted Answer

We don’t have a minimum number of users but a minimum monthly fee of £1000. This is to ensure the investment from our end in tools, employees, support and onboarding is covered by our costs.

Question 4

What’s your typical response time?

Accepted Answer

Our support team is ready to respond quickly to issues, with guaranteed response times outlined in our service-level agreement (SLA),  so you experience minimal disruption and system downtime.

Question 5

How do you keep my systems secure?

Accepted Answer

We design and maintain secure configurations, apply timely updates and patches, and use continuous monitoring and best-practice security controls to protect your data and infrastructure from evolving threats.

Question 6

What’s included in your service-level agreement (SLA)?

Accepted Answer

Your SLA defines exactly what support you receive, expected response and resolution times, uptime performance goals, and accountability measures, so you know what to expect every step of the way.

Question 7

How will we stay informed about what you’re doing?

Accepted Answer

We provide regular reporting and proactive communication including metrics, scheduled check-ins, and a clear point of contact, you always understand service activity, improvements, and outcomes.

Question 8

Do you support the specific technologies we use?

Accepted Answer

Yes. We work with a broad range of platforms and applications (including cloud services, Microsoft 365, networking tools, and business systems) and align support to your technology tools and hardware.

Question 9

How do you handle onboarding and transition from our current IT setup?

Accepted Answer

We perform thorough discovery and assessment, plan the transition carefully, and manage setup and migration to ensure onboarding is smooth, seamless, and minimally disruptive. We are with you every step of the way to ensure a seamless onboarding experience.

Question 10

Can you scale services as our business grows?

Accepted Answer

Absolutely, our services are flexible and designed to scale with your business, whether you’re adding users, locations, or new technology initiatives.

Question 11

How do I get started?

Accepted Answer

You can use our online forms and a member of our team will be in touch or just give us a call and say hello.

Frequently Asked Questions

Frequently asked questions