RedAssist IT Support


At Red Maple we understand that every business is different

So we’ve developed a wide range of support packages to meet your IT needs. From a free phone IT helpdesk to access to an on-site engineer, we’ll help you stay online and in business.

Our approach to IT Support

Assess

We assess your current IT situation and business requirements

Match

We work with you to come up with your ideal IT support package

Monitor

We proactively maintain & monitor your IT systems, 24/7 to prevent problems

Report

We send regular reports and reviews, ensuring your IT systems work hard

Why Use Red Maple?

When it comes to helping you with your IT needs we’re careful to cut the jargon and make sure that we’re easy to talk to and to work with. And when it comes to pricing and timelines, we’re realistic – not idealistic.

We’d rather put the work in first and make sure that what we’re recommending for you is suitable, cost-effective and will meet the needs of your business as it develops and grows.

Each team member at Red Maple has the technical skills to help you, either over the phone or face-to-face. And because we’re business-focused, you can be confident that our recommendations will be carefully considered and researched to precisely meet your needs.

We’ll provide you with a clear contract and service level agreement, monthly reports and a named account manager so you know where you are and who to talk to at all times.

What our clients say

Red Maple has been a real necessity to us here at RLM Direct. Not only have they saved us valuable time by being just a call or email away, they have consistently gone above and beyond what we initially thought their role would be.

They have dramatically improved the pace at which we are able to work. They are very friendly and understand that not everyone has had time to keep up with an ever changing and expanding world of technology. They will explain things in layman’s terms and if needed will come into the office to talk through the use of a new system or the operation of an old oneRebecca Swales, RLM Group

Let’s talk

Whether you need basic support and anti-virus protection or are looking for a fully outsourced IT Department, we’ll customise our services to meet your needs.

We’ll provide you with access to a free phone helpdesk as standard, with engineers on hand to respond to any queries. Find out how we can provide total peace of mind with offsite backups, disaster recovery, ongoing maintenance, out of hours cover and the streamlined functionality that comes with Office 365.

Get quality IT support for your business on 0845 388 1405

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